Refunds Policy

1. Our Commitment to You

Paragon Learning LLC sells education, not obligations. We would rather return your fee than keep a learner who feels the programme was mis-sold. This policy is written to be read once and understood immediately, and it is deliberately more generous than the minimum required by law. Where any clause here is ambiguous, we will interpret it in the way that most favours you, the learner.

2. 14-Day Money-Back Guarantee — Self-Paced Courses

You may request a full refund of any self-paced course within fourteen (14) calendar days of your purchase date. You do not need to justify the request. We will not ask you to prove that you attempted the material, and we will not deduct an administrative charge.

• The 14-day window starts at the moment your payment is confirmed, not at the moment you first log in.
• Refunds are issued at 100% of the amount you actually paid, including any applicable sales tax we collected.
• If you bought a bundle, you may refund the whole bundle within the window. Partial bundle refunds are calculated at the individual list price of the courses you keep.

3. Live Cohorts, Bootcamps and Mentored Programmes

Live programmes reserve an instructor seat, so a sliding scale applies once teaching has begun. The scale is published here in advance so that you never encounter a surprise.

• More than 7 days before the start date: 100% refund.
• 7 days or less before the start date: 100% refund, or a free transfer to any future cohort within 12 months, at your choice.
• During week 1 of the cohort: 85% refund.
• During week 2 of the cohort: 50% refund.
• After week 2: no cash refund, but you keep lifetime access to all recorded material and may attend one future cohort at 50% of the then-current price.

4. Eligibility Conditions

The only conditions we apply are the ones we must apply to protect other learners:

• The request must come from the account holder or the organisation that paid.
• The account must not have been used to redistribute, resell or publicly post course material.
• Certificates already issued for the refunded course are revoked, because they certify completion of a programme you are no longer enrolled in.

5. How to Request a Refund

Write one email. That is the entire process.

• Email contact@paragonlearningll.com with the subject line Refund Request.
• Include the name on the order and the course or cohort title. An order number helps but is not required — we will find it for you.
• Prefer to speak to a person? Call +1 (906) 401-8728 during Central Time business hours and we will open the request for you.

We acknowledge every request within one business day and tell you plainly whether it is approved, and if not, exactly why.

6. Processing Times and Method

• Approved refunds are submitted to our payment processor within 3 business days of approval.
• Card refunds typically appear on your statement within 5 to 10 business days, depending on your issuing bank.
• Refunds are always returned to the original payment method. We do not force store credit on anyone, and we never substitute a voucher for money without your written agreement.
• We absorb our own processing fees. The figure that leaves our account is the figure you paid.

7. What Is Not Refundable

We keep this list as short as honesty allows:

• One-to-one mentoring hours, code reviews or consulting sessions that have already been delivered.
• Printed or physically shipped materials that have been used or damaged.
• Third-party examination or certification fees that we merely collected and forwarded on your behalf, once the examining body has been paid.
• Purchases made with a promotional code that expressly states the offer is final sale — and we will always state that on the checkout page before you pay, never afterwards.

8. If We Cancel or Postpone

If Paragon Learning LLC cancels a cohort, changes its start date, materially reduces its published syllabus, or fails to provide the promised instructor, you are entitled to a 100% refund at any time, regardless of how far the programme has progressed. This right cannot be reduced by any other clause in this policy.

9. Instalment Plans and Subscriptions

• Cancel a subscription at any time from your account page or by emailing us. Cancellation stops all future charges immediately.
• If you cancel within 14 days of the first payment of a new subscription, that first payment is refunded in full.
• Where an instalment plan is cancelled mid-term, you owe nothing further and we refund any amount already paid for a period you will not receive.
• We never continue billing after a cancellation request. If that ever happens, it is our error and we refund it in full plus any bank charge it caused you.

10. Duplicate and Unauthorised Charges

Duplicate charges are refunded in full as soon as we are told, without any time limit and without counting against your guarantee window. If you believe a charge was made without your authorisation, contact us first — we will investigate immediately and, where we cannot verify authorisation, we will refund the charge.

11. Transfers, Credits and Gifting

You may transfer an unused enrolment to another person once, at no cost. You may also convert an eligible refund into course credit at 110% of its cash value if you would rather stay with us. Credit never expires.

12. Currency, Taxes and Bank Fees

All prices are shown and charged in United States dollars. Refunds are issued in the same currency and for the same amount. We are not able to control exchange-rate movements or foreign-transaction fees applied by your own bank, but we will document the exact amount we returned so you can raise it with them.

13. Disputes and Chargebacks

Please talk to us before filing a chargeback. Not because we will refuse — but because a direct refund reaches you faster than a bank dispute, which can take up to 90 days. Contacting us never limits your right to dispute a charge with your bank or card issuer afterwards.

14. Your Statutory Rights

Nothing in this policy removes or limits rights you hold under the consumer-protection laws of your state or country, including any statutory cooling-off period for distance learning contracts. Where local law grants you more than this policy does, local law wins.

15. Changes to This Policy

We may update this policy, but the version in force on the day you paid is the version that governs your purchase. We will never apply a less generous policy retroactively.

16. Contact Us

Paragon Learning LLC · 5900 Balcones Drive, Suite 100, Austin, TX 78731, USA
Email contact@paragonlearningll.com · Phone +1 (906) 401-8728